Diplomexa Contact & Grievance
We're here to help.
Diplomexa is operated by two entities. Use the contact details that match your billing geography. For instant help, open Diplomexa Smart Support from your dashboard.
India Billing — Factskoot
Factskoot Eduwellness Private Limited
No. 43, WeWork Galaxy, Shanthala Nagar,
Residency Road, Bengaluru 560025, India
International Billing — Destineze
Destineze Educational Voyages FZCO
IFZA Business Park, Dubai Silicon Oasis,
Dubai, United Arab Emirates
Refund & Cancellation — by entity
Refunds always follow the original billing entity and payment gateway.
- INR / Razorpay payments: handled by Factskoot only — write to info@factskoot.com.
- Foreign-currency / Stripe payments: handled by Destineze only — write to info@destineze.com.
You can also raise a request directly from your Billing Center.
Privacy / Data Request — by entity
Use the Privacy & Data Center to download or delete your data, or email the entity that bills you:
- India / Factskoot — info@factskoot.com with subject "Privacy request".
- International / Destineze — info@destineze.com with subject "Privacy request".
India: Digital Personal Data Protection Act, 2023.
UAE: UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).
Grievance / Escalation — by entity
For grievances or formal complaints, write to the entity that bills you with the subject line "Grievance" and reference your registration or invoice number. We respond within 7 working days.
- India billing — info@factskoot.com · +91-80-62177852.
- International billing — info@destineze.com · +971 50 488 3656.
The Grievance Officer and DPO for each entity will be published here after the final legal review.
Smart Support
Log in to your dashboard and click the gold concierge button bottom-right to chat with Diplomexa Smart Support — your conference concierge that knows your event, allocation, learning progress and billing.